Query triage
AI recognises topic and urgency and routes to the right team.
DivinProcessesCustomer service
Processes
Support that answers in a minute, not a day.
Half of all support queries are the same questions: where is my delivery, when does the invoice arrive, how do I change my details. AI sorts the queries, the bot finds the answer in the system, and support handles what truly needs a person.
Today
- Every email is read and forwarded by hand
- An answer means looking in three systems
- Complaints are tracked in Excel
With a bot
A bot does the same work, by the rules, every day at the same time. People check the exceptions and do what needs expertise.
12 processes a bot can take over
These are examples. If something in your company is done by hand by the rules and isn’t listed, it can probably be automated too.
Status replies
Order, delivery and invoice status from the system.
Complaints
Logging, statutory deadlines and customer updates.
Customer data changes
Addresses, contacts and details updated in every system.
Invoice copies
The customer gets an invoice copy instantly.
Service scheduling
Appointments and confirmations without phone calls.
Satisfaction surveys
Survey after each resolved request, plus a report.
Knowledge base
Suggested answers from previously resolved cases.
SLA tracking
Alert when a request is running late.
Website submissions
Contact forms straight into the ticketing system.
Refunds
Preparing and checking refunds by the rules.
Support reports
Volume, response time and topics, weekly.
Don’t see your process? Ask us.
Similar bots from our work
Agribusiness and food SAP · PDF
~90 h
per season
Dozens of farmers, dozens of reports, zero manual sending
Agribusiness and food SAP · PDF
~60 h
per season
Partners get their report before they ask for it
Other departments
12 processes
Finance and accounting
Invoices, postings, reconciliations, month-end close and reports.
12 processes
Procurement
Requests, purchase orders, supplier quotes, goods receipt and contract tracking.
12 processes
Sales and billing
Customer orders, quotes, invoices, price lists and sales reports.
12 processes
HR and payroll
Hiring, contracts, leave, time tracking and payroll preparation.
12 processes
Logistics and warehouse
Delivery notes, carriers, inventory, customs and shipment tracking.
12 processes
Production and maintenance
Work orders, production records, equipment monitoring, alarms and maintenance.
12 processes
IT and general administration
User accounts, licences, mail, archive, contracts and internal requests.
12 processes
Legal and compliance
Contracts, deadlines, regulations, registers, audits and mandatory reporting.
12 processes
Management and reporting
Board reports, KPIs, budgets, consolidation and market tracking.
Talk to us
What work does your team do only because someone has to?
Book 30 minutes. Show us the process and we’ll tell you whether it’s worth automating, how long it would take and how much time it gives back. You talk directly to the developer who builds the bot, not a salesperson.